Version 2025-06-01

Privacy policy · Crafties

This policy applies to Crafties (Pty) Ltd. (Crafties). Transactional emails about your orders are sent regardless of marketing consent.

Who we are

Crafties is the responsible party for personal information collected through this online shop. Contact details are on our Contact page.

What we collect

We collect information you provide at checkout or registration (name, email, delivery address, VAT number where supplied), order and payment records, and optional marketing preferences.

Why we use your information

We process your data to fulfil orders, provide customer support, meet legal and tax obligations, and (only if you opt in) send marketing communications.

Marketing communications

Marketing emails are sent only when you tick the optional consent box at checkout or registration. You may withdraw consent at any time by contacting us.

Retention

Order and financial records are retained as required for accounting and tax law. Marketing consent records are kept to demonstrate what you agreed to and when. Immutable payment audit entries may retain non-identifying transaction references after a data erasure request.

Your rights

You may request access to, correction of, or erasure of personal information where the law allows. Erasure anonymises your profile and order contact details while preserving order totals, tax figures, and fiscal document numbers required by law. Some immutable audit entries cannot be altered.

Contact

Questions about this policy or your data? Use the Contact page or email the address shown in the site footer.